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Customer Service Executive

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$  Tk. 30000 - 40000 (Monthly) Full time on site
Customer Service Executive
Job Description

Requirements

Education
  • HSC
Experience
  • 1 to 3 years
  • The applicants should have experience in the following business area(s):
    Call Center
Additional Requirements
  • Age 22 to 30 years
  • Relocate to Colombo, Sri Lanka
  • At least have High School Diploma
  • Basic Bengali & English speaking and writing
  • Basic knowledge on how to use PC, like typing skills and etc.
  • Have positive attitude and follow instructions
  • Effective communication, problem-solving, empathy, and adaptability are crucial
  • Working experience, if have any customer service experience will be priority
  • Must have computer or laptop (used for pre-training session)
  • Must have private room and headphones are required for the pre-training session

  • Agent fee 300k Taka, installment payments are accepted, however , the initial payment must be at least 150k Taka
  • Have to work up to 8 / 9 hours daily, 6 days per week, day off is based on weekly
  • 24 hours operation, have to follow shift rotation based on working schedule, typically 3 different shift (morning, afternoon and night

Responsibilities & Context

Job descriptions:

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times
  • Responding promptly to customer inquiries
  • Acknowledging and resolving customer complaints
  • Knowing our products inside and out so that you can answer questions
  • Communicating and coordinating with colleagues as necessary
  • Providing feedback on the efficiency of the customer service process
  • Ensure customer satisfaction and provide professional customer support

Job location: Sri Lanka - Colombo

Skills & Expertise

Compensation & Other Benefits

  • Performance bonus, Insurance

Salary: USD250-400+ incentives up to USD200

  • Expenses moving to working country will be fully covered by company (air ticket, transportation etc)

  • Salary are paid in USD and tax free from local government

  • Company will provide hostel accommodation for all employees, food allowance is provided as well

  • Transport provided by company to travel between office and hostel

  • 14 days annual leave as local law, other leave will base on local labour law

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Sri Lanka

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Job Overview
  • Job Id:
  • Published on: 2025-06-14 18:14:27
  • Vacancy: 10
  • Employment Status: Full time on site
  • Experience: 2 to 3 year(s)
  • Job Location: Sri Lanka
  • Salary:  $  Tk. 30000 - 40000 (Monthly)
  • Application Deadline: 2025-07-11

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