Job Context:
TQIU INTERNATIONAL (BD) LTD. is seeking a motivated and service-oriented Call Center Representative to ensure an outstanding customer experience at every interaction. This role demands a detail-oriented, empathetic individual who is passionate about building lasting customer relationships and exceeding service expectations. Freshers with a strong customer-centric mindset are welcome to apply.
Job Responsibilities:
Provide timely, accurate, and professional responses to customer inquiries via phone, email, and chats.
Resolve customer complaints, issues, and concerns with patience and empathy.
Maintain detailed records of customer interactions, transactions, feedback, and actions taken.
Collaborate cross-functionally with internal teams (Sales, Technical, Operations) to address customer needs effectively.
Suggest process improvements and service enhancements to ensure customer satisfaction.
Meet service level agreements (SLAs) and maintain high performance in response time and resolution rate.
Ensure adherence to company policies, procedures, and customer service standards.
Collect customer feedback and share insights with management to enhance service delivery.
Proactively identify opportunities for upselling or cross-selling products and services where appropriate.
Work at office
Full Time
Only Female
Dhaka (Uttara Sector 3)
Gender: Female candidates only
Age: 22 to 30 years
Skills: Problem Solving, MS Office, CRM Tools
Additional: Ability to multitask under pressure, good listening skills, high Emotional Intelligence.
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