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Automated Operations Engineer

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$  Full time on site
Automated Operations Engineer
Job Description

Requirements

Education
  • Bachelor of Science (BSc) in Computer Science & Engineering

  • Bachelor’s degree in Computer Science, Electrical/Telecommunications Engineering, IT, or related fields

Experience
  • 2 to 6 years
Additional Requirements

  • Proven experience in IT Operations, with solid understanding of ITSM frameworks and processes.

  • Strong vigilance and disciplined work approach with attention to detail.

  • 2–6 years of relevant experience in a similar role.

Responsibilities & Context

  • 1st Level Monitoring of IT Applications, Infrastructure components and Business Services in real-time to ensure service availability and performance.
  • Handle alarm / alert and follow Event Management process, engage respective operation team.
  • Coordination, support and management of proactive and reactive change / maintenance activities.
  • Ensure IT Service Management processes, like Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
  • Basic troubleshooting of issues based on predefined procedures and escalation to L2 or L3 team as needed.
  • Reporting of performance and capacity metrics with proactive measures to avoid performance degradation.
  • Ensure that services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels
  • Follow up issues end to end and collaborate with customer and 3PP vendors.
  • Should be able to work in shift.
  • Perform real-time monitoring of IT Applications, Infrastructure Components, and Business Services to ensure service availability and optimal performance.
  • Manage alarms / alerts by following the Event Management process; engage appropriate operational teams for service restoration and resolution.
  • Support and coordinate both proactive and reactive maintenance and change activities.
  • Ensure adherence to IT Service Management (ITSM) processes including Incident, Problem, Change, Availability, Access, Capacity, Configuration, Performance Management etc.
  • Conduct basic issue troubleshooting using standard procedures and escalate to L2/L3 support teams when necessary.
  • Prepare and analyze reports on performance and capacity metrics; recommend proactive actions to prevent service degradation.
  • Ensure continuous service availability and performance in line with defined Service Level Agreements (SLAs).
  • Collaborate with customers and third-party vendors to follow up on issues end to end.
  • Be flexible to work in a shift-based environment to support 24/7 operations.

Skills & Expertise

Compensation & Other Benefits

  • Salary: Negotiable (based on experience and qualification).

  • Compensation & Other Benefits: As Per Company Policy.

  • Contract Duration: Initially 1 year (extension based on project requirement & performance ).

Employment Status

Contractual

Job Location

Dhaka

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Job Overview
  • Job Id: JOB003008
  • Published on: 2025-05-31 18:01:12
  • Vacancy: 5
  • Employment Status: Full time on site
  • Experience: 2 to 3 year(s)
  • Job Location: Dhaka
  • Salary:  $ 
  • Application Deadline: 2025-06-15

EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.

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