$ Full time on site

At least 1 year
The applicants should have experience in the following business area(s):
Software Company, Computer Hardware/Network Companies, Call Center

Experience in customer support or technical support is an advantage.
Strong communication skills in English and Bengali.
In-depth knowledge of POS software and the ability to support clients effectively.
Basic understanding of software applications and troubleshooting.
Patience, problem-solving skills, and a customer-centric approach.
Educational qualification is not the main factor.

Provide customer support for our POS software and other software solutions.
Must have proper technical knowledge about POS and other software.
Handle and assist POS software clients with proper guidance and troubleshooting.
The job demands candidates that have patience and are very well mannered while speaking with clients over the telephone to provide customer support, customer retention, and develop customer relations.
The applicant should have excellent speaking power with clarity, maturity and persuasive behavior in convincing the client.
Plan and execute digital marketing strategies across all digital channels.
Manage Facebook Ads, Google Ads, YouTube marketing, and other paid campaigns.
Receive & make calls to the customers.
Capable of handling customer queries/complaints instantly.
Capable of handling Inbound/outbound calls.
Excellent negotiation skill and sound knowledge in IT marketing.
Make an appointment as per customer requirement.
Follow-up existing customers from time to time.
Collect customer's feedback.
Must have proper knowledge about IT.
Troubleshoot software-related issues and provide technical assistance.
Guide customers on software installation, setup, and usage.
Strong interpersonal and communication skills.
Ensure customer satisfaction.
Positive attitude and self motivation.
Maintaining clients records and follow up system with Microsoft excel.

Work at office

Full Time

Only Male

Dhaka (DOHS Mohakhali)