E-commerce Manager / Assistant Manager

$  Negotiable Full time on site
E-commerce Manager / Assistant Manager
Job Description

Requirements

Education
  • Bachelor/Honors, Masters
  • Unemployed brothers are highly encouraged to apply.

Experience
  • 3 to 5 years
  • The applicants should have experience in the following business area(s):
    Manufacturing (FMCG)
Additional Requirements

We’re Looking For:

An honest, dedicated, and responsible E-commerce Manager who upholds Islamic values and can lead our online sales and customer experience efforts. If you are tech-savvy, customer-focused, and passionate about promoting halal products, we would love to have you on our team.

  • Minimum 3–5 years of experience in e-commerce operations or digital marketing.

  • Practical knowledge of online marketplaces (Daraz, Ajkerdeal, etc.)

  • Certification in Google Digital Marketing / Meta Blueprint / SEO will be treated as a strong advantage.

  • Hands-on experience with product listing, order management, and CRM tools.

  • Excellent communication and analytical skills.


Responsibilities & Context

1. Strategic Planning & Execution:

  • Develop and implement an e-commerce strategy aligned with Islamic values and the company’s mission to serve halal, pure, and quality products.

  • Identify new opportunities for growth in bulk, corporate, and household grocery sales.

2. Product & Inventory Management:

  • Ensure halal meat and grocery items are accurately listed with detailed descriptions and images.

  • Maintain inventory coordination for perishable and non-perishable products to ensure timely restocking and minimum waste.

3. Order Management & Delivery Coordination:

  • Oversee the full cycle of online order processing with a focus on hygiene, speed, and customer satisfaction.

  • Coordinate with logistics for the smooth delivery of temperature-sensitive products (meat, milk, vegetables).

4. Customer Service & Satisfaction:

  • Establish a responsive customer support system guided by Islamic values of honesty, respect, and empathy.

  • Monitor reviews, resolve complaints, and ensure high customer retention.

5. Digital Marketing & Promotion:

  • Promote Islamic lifestyle-friendly promotions, such as Jumu'ah specials, Ramadan/Eid bundles, and fresh halal meat discounts.

  • Manage campaigns on Facebook, Google, WhatsApp, and other platforms to attract religious and family-oriented customers.

6. Website & Platform Oversight:

  • Ensure the website and mobile app are easy to use, visually clean, and provide secure, Shariah-compliant payment options (no interest-based promotions).

  • Manage any third-party platforms, if applicable.

7. Reporting & Performance Analysis:

  • Track KPIs (sales, delivery time, product return rate) and provide regular reports to management.

  • Recommend improvements based on data insights and customer feedback.

8. Team Management & Values Alignment:

  • Guided and supervised the e-commerce team to perform with integrity, professionalism, and dedication.

  • Foster an environment rooted in Islamic values like trust (Amanah), accountability, and service to the community.

9. Halal Compliance & Hygiene Assurance:

  • Ensure that all products and processes comply with halal standards, proper handling, and cleanliness.

  • Promote educational awareness about halal living through product descriptions and content.


Skills & Expertise


Compensation & Other Benefits

• Opportunity to serve the Muslim Ummah through ethical business.

• Supportive, faith-driven work environment.

• Fair compensation and professional growth.

Workplace

Work at office

Employment Status

Full Time

Gender

Only Male

Job Location

Chattogram (Chattogram Sadar)