Handling Inquiries: Addressing guest inquiries via phone, email, or online, providing information about room availability, rates, and packages.
Managing Bookings: Taking and confirming reservations, ensuring accurate entry of guest information and preferences into the reservation system.
Confirming Reservations: Providing timely and accurate confirmation of bookings to guests.
Addressing Guest Requests: Handling special requests and ensuring they are communicated to relevant departments.
Promoting Hotel Services: Upselling and cross-selling hotel amenities and services to maximize revenue.
Maintaining Records: Keeping accurate records of reservations and guest information.
Managing Cancellations and Modifications: Handling cancellations and modifications to existing reservations.
Ensuring Customer Satisfaction: Providing excellent customer service and addressing any guest concerns or complaints related to reservations.
Following SOPs and Adhering to Processes: Adhering to the hotel's Standard Operating Procedures (SOPs) and ensuring compliance with hotel policies and procedures.
Food and accommodation will be provided as per company policy.
Service charge will be provided as per company policy.
Work at office
Full Time
Only Female
Sylhet (Sylhet Sadar)
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
French
Arabic
English
