Education: Bachelor’s Degree in Computer Science, Information Technology, Telecommunication Engineering, or a related field.
Experience: Minimum 2–3 years of professional experience in Service Operations or a Security/Service Operations Center (SOC) environment.
ROLE OBJECTIVE:
Act as SOC Operation Manager which is under SOC domain
Take in charge of Tier 2 service of CCH (Customer Complaint Handling).
Manage SQM (Service Quality Mornitoring ) and troubleshoot process.
Improve the efficiency of CCH by tool and management approach and create add-value from SQM service.
Fulfill GP request for SOC Operation with tool, process and member skill tuning.
Salary: Negotiable (based on experience and qualification).
Compensation & Other Benefits: As Per Company Policy.
Contractual
Dhaka
EuroStaffs operates in 19+ countries with around 150 staff and generates multi-million dollar annual revenue. It serves as a vertical search engine aggregating jobs, CV tools, career blogs, and admissions. Revenue comes from premium services for employers and institutions, while job seekers and students access applications, resume tools, and ads for free.
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